Warranty

Warranty Policy

At Zhongshan LIVI Electrical Appliance Co., Ltd., we are committed to providing reliable products and professional customer service. This Warranty Policy outlines the coverage and conditions applicable to LIVI products.

1. Warranty Coverage

LIVI warrants that its products are free from defects in materials and workmanship under normal use and service conditions.

The standard warranty period is:

  • 12 months from the date of purchase or shipment.
  • Extended warranty terms may be available for specific projects or OEM/ODM agreements.

During the warranty period, LIVI will repair or replace defective parts or products at its discretion.

2. Warranty Conditions

This warranty applies only when:

  • The product has been used according to the user manual and operating instructions.
  • The defect is caused by manufacturing or material issues.
  • The product has not been modified, disassembled, or repaired by unauthorized personnel.
  • Valid proof of purchase or shipment documentation is provided.

3. What Is Covered

The warranty covers:

  • Manufacturing defects
  • Electrical component failures caused by production defects
  • Motor defects under normal operating conditions
  • Defective materials or assembly issues

Replacement parts provided under warranty may be new or refurbished parts of equivalent quality and performance.

4. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, negligence, or improper installation
  • Damage resulting from accidents, transportation, or natural disasters
  • Commercial use of products designed for household use only
  • Unauthorized repairs, modifications, or alterations
  • Cosmetic damage that does not affect product performance
  • Damage caused by incorrect voltage or power supply

Consumable parts such as seals, filters, blades, and accessories may not be covered unless manufacturing defects are confirmed.

5. Warranty Claim Procedure

To submit a warranty claim, please contact our customer service team with:

  • Product model number
  • Purchase order or invoice
  • Product photos or videos showing the issue
  • Detailed description of the problem

Our technical team will review the information and provide troubleshooting assistance or warranty solutions accordingly.

6. OEM/ODM Projects

For OEM and ODM customers, warranty terms may vary according to project specifications, product categories, and contractual agreements. Please refer to the signed sales agreement for detailed warranty conditions.

7. Limitation of Liability

LIVI’s liability under this warranty is limited to the repair or replacement of defective products. LIVI shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products.

8. Contact Us

For warranty support or technical assistance, please contact:

Zhongshan LIVI Electrical Appliance Co., Ltd.

📧 Email: emily@kitchenpartner.cn

📱 Tel / WhatsApp / WeChat: +86 132 3253 8792

🌐 Website: www.kitchenpartner.cn